Billing Terms and Conditions
2. PCI Compliance: Wonderpatio adheres to the Payment Card Industry Data Security Standard (PCI DSS), an information security standard created to protect credit card and debit card data. Our compliance with PCI DSS standards helps reduce credit card fraud and ensures that your payment information is handled with the highest level of security.
Payment Terms and Conditions
1. Accepted Payment Methods:
We currently accept payments via Shopify Payments, which supports major credit cards and debit cards.
All transactions are processed through Shopify’s secure payment gateway.
2. Pricing and Taxes:
All prices are listed in USD.
Taxes will be applied based on your shipping address and local tax regulations.
Additional charges such as taxes and shipping fees will be calculated at checkout. For more details, please refer to our "Shipping Policy"
3. Payment Information:
We do not collect or store any payment information provided by customers. All payment transactions are processed securely through Shopify’s payment gateway.
We only have access to your billing information, shipping information, order details, and the last 4 digits of your credit card number.
4. PCI Compliance Certification:
WonderPatio is certified Level 1 PCI DSS compliant.
We are committed to your online security and have invested in significant measures to ensure our solution is PCI compliant. This includes regular assessments and continuous risk management to maintain a secure platform.
5. Handling of Payment Information:
Your credit card number is not accessible to us. After a purchase is completed, we only retain necessary information such as your billing and shipping details, order information, and the last 4 digits of your credit card for order processing and customer service purposes.
Contact Us
+12176363378
care@wonderpatio.com
1205 Warwick Ct, Grayslake IL, 60030
Contact Hours: Monday to Friday 9:00 am to 5:00 pm Eastern Standard Time (EST)
Frequently Asked Questions
What shipping carriers does WonderPatio use for delivery?
We use UPS, FedEx, and DHL.
What are the delivery timeframes for free economy shipping?
Free economy shipping to the USA takes between 9 to 14 days.
How can I track my order?
You can track your order using the tracking number provided after 24 hours of shipment.
What is the cost and delivery time for express shipping?
Express shipping costs an additional $15 and delivers within 7 to 9 working days.
What should I do if I receive a damaged item?
Send a photograph of the damaged part to care@wonderpatio.com. Our return policy extends for 30 days from delivery for returns or exchanges.
How can I request a return or exchange?
Contact us at care@wonderpatio.com with your return request. Please provide your order number and details of the product.
What should I do if my parcel is not delivered after two delivery attempts?
You must pick up the parcel from the nearest courier office if no one is available to receive it after two delivery attempts.
How do I contact WonderPatio customer service?
For inquiries or issues, contact us at +12176363378 or email care@wonderpatio.com.
What should I do if I receive the wrong size?
Contact us at care@wonderpatio.com with your order details and the issue. We will assist you in resolving size or fit issues.