Privacy Policy
WonderPatio is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of marketing communications or withdraw your consent for specific data processing activities by contacting us.
6. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
1. Information We Collect
- Personal Information: When you place an order or create an account with us, we may collect personal information, including your name, email address, shipping address, billing address, phone number, and payment details.
- Usage Information: We may collect non-personal information about your visit to our website, such as your IP address, browser type, device type, operating system, pages visited, and the dates and times of your visit.
- Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control the use of cookies through your browser settings.
- Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support.
- Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and updates. You can opt out of these communications at any time by following the unsubscribe instructions included in the emails.
- Website Improvement: We use usage information and analytics to improve the design, functionality, and overall user experience of our website.
- Service Providers: We may share your information with third-party service providers who assist in operating our website, conducting business activities, or providing services to you.
- Legal Compliance: We may disclose your information in response to a legal request, such as a subpoena, court order, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of marketing communications or withdraw your consent for specific data processing activities by contacting us.
6. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Phone: +1 (217) 636-3378
- Email: care@wonderpatio.com
- Address: 1205 Warwick Ct, Grayslake, IL 60030
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Contact Hours: Monday to Friday 9:00 am to 5:00 pm Eastern Standard Time (EST)
Frequently Asked Questions
What shipping carriers does WonderPatio use for delivery?
We use UPS, FedEx, and DHL.
What are the delivery timeframes for free economy shipping?
Free economy shipping to the USA takes between 9 to 14 days.
How can I track my order?
You can track your order using the tracking number provided after 24 hours of shipment.
What is the cost and delivery time for express shipping?
Express shipping costs an additional $15 and delivers within 7 to 9 working days.
What should I do if I receive a damaged item?
Send a photograph of the damaged part to care@wonderpatio.com. Our return policy extends for 30 days from delivery for returns or exchanges.
How can I request a return or exchange?
Contact us at care@wonderpatio.com with your return request. Please provide your order number and details of the product.
What should I do if my parcel is not delivered after two delivery attempts?
You must pick up the parcel from the nearest courier office if no one is available to receive it after two delivery attempts.
How do I contact WonderPatio customer service?
For inquiries or issues, contact us at +12176363378 or email care@wonderpatio.com.
What should I do if I receive the wrong size?
Contact us at care@wonderpatio.com with your order details and the issue. We will assist you in resolving size or fit issues.