Shipping Policy
Shipment
Following is the list of Bonafide shipping carriers, which WonderPatio uses for delivery
UPS
FedEx
DHL
We guarantee on-time delivery of your order.
Free Economy Shipping:
WonderPatio cares for its customers. So are providing free shipping in the following countries:
The United States (USA)
one order away and will deliver it to your doorstep. The maximum delivery time would be 9 to 14 days. A higher-end service provides you with the tracking number once your order is shipped.
Track your order after 24 hours of shipment.
NOTE: We Provide Free Shipping on all our products.
Express Shipping:
Do you need your parcel on an urgent basis? Seeing customer demand, we are now providing you with even more fast delivery. You need to pay an additional 15$ to your original purchase cost. We will deliver your order within 7 to 9 working days.
Track your order by the tracking number at Tracking
Terms and Conditions:
The following are the terms and conditions that you must know.
Valid Address:
WonderPatio only accepts a valid address. Our system does not accept addresses containing P.O. Boxes, Fleet offices (FRO), or Military Post Office.
Tracking number:
Please track your order by tracking ID, which we have provided you. It helps you to check the status of your order. If it has been lost during transit, the company is responsible for dispatching alternative products immediately.
Twice attempt of delivery:
If there is no receiver at the postal address to receive the parcel, the courier company will visit again. If the second attempt fails, it's the customer's responsibility to pick the parcel from the nearest courier office.
If the customer does not receive or cancel the parcel, we will take back our product from the courier service, and in this case, our company is not responsible for your loss.
Service only during working days:
Saturday and Sunday are the off days. Only working days, i.e., Monday to Friday, are calculated in delivery days.
Weekend strategy:
Place your order anytime, but the process will be started during weekdays. If you have placed your order on Saturday and Sunday, we will start processing it on the next working day, i.e., Monday.
Delay due to heavy weather:
Sometimes it's hard to deliver in time due to bad weather. We will be very sorry for the inconvenience in such abnormalities and expect you to show some patience and cooperate with us.
Contact Courier Service:
If you did not receive your parcel. Please contact the courier service as they have a database of shipping products.
Contact us to locate your parcel:
In case you don't have the tracking ID of your parcel, CONTACT US at with order care@wonderpatio.com details.
The order number and shipping address are a must-have to locate your parcel.
Cancel your order:
For the cancellation of the order, please call WonderPatio Customer Service at +1 802-821-0017
or E-mail at care@wonderpatio.com. This offer is valid only for two days. Once the order is dispatched, our company is not responsible for that.
NOTE: There will be no parcel change during the live customer support chat.
Contact Us
Following is the list of Bonafide shipping carriers, which WonderPatio uses for delivery
UPS
FedEx
DHL
We guarantee on-time delivery of your order.
Free Economy Shipping:
WonderPatio cares for its customers. So are providing free shipping in the following countries:
The United States (USA)
one order away and will deliver it to your doorstep. The maximum delivery time would be 9 to 14 days. A higher-end service provides you with the tracking number once your order is shipped.
Track your order after 24 hours of shipment.
NOTE: We Provide Free Shipping on all our products.
Express Shipping:
Do you need your parcel on an urgent basis? Seeing customer demand, we are now providing you with even more fast delivery. You need to pay an additional 15$ to your original purchase cost. We will deliver your order within 7 to 9 working days.
Track your order by the tracking number at Tracking
Terms and Conditions:
The following are the terms and conditions that you must know.
Valid Address:
WonderPatio only accepts a valid address. Our system does not accept addresses containing P.O. Boxes, Fleet offices (FRO), or Military Post Office.
Tracking number:
Please track your order by tracking ID, which we have provided you. It helps you to check the status of your order. If it has been lost during transit, the company is responsible for dispatching alternative products immediately.
Twice attempt of delivery:
If there is no receiver at the postal address to receive the parcel, the courier company will visit again. If the second attempt fails, it's the customer's responsibility to pick the parcel from the nearest courier office.
If the customer does not receive or cancel the parcel, we will take back our product from the courier service, and in this case, our company is not responsible for your loss.
Service only during working days:
Saturday and Sunday are the off days. Only working days, i.e., Monday to Friday, are calculated in delivery days.
Weekend strategy:
Place your order anytime, but the process will be started during weekdays. If you have placed your order on Saturday and Sunday, we will start processing it on the next working day, i.e., Monday.
Delay due to heavy weather:
Sometimes it's hard to deliver in time due to bad weather. We will be very sorry for the inconvenience in such abnormalities and expect you to show some patience and cooperate with us.
Contact Courier Service:
If you did not receive your parcel. Please contact the courier service as they have a database of shipping products.
Contact us to locate your parcel:
In case you don't have the tracking ID of your parcel, CONTACT US at with order care@wonderpatio.com details.
The order number and shipping address are a must-have to locate your parcel.
Cancel your order:
For the cancellation of the order, please call WonderPatio Customer Service at +1 802-821-0017
or E-mail at care@wonderpatio.com. This offer is valid only for two days. Once the order is dispatched, our company is not responsible for that.
NOTE: There will be no parcel change during the live customer support chat.
Contact Us
+12176363378
care@wonderpatio.com
1205 Warwick Ct, Grayslake IL, 60030
Contact Hours: Monday to Friday 9:00 am to 5:00 pm Eastern Standard Time (EST)
Frequently Asked Questions
What shipping carriers does WonderPatio use for delivery?
We use UPS, FedEx, and DHL.
What are the delivery timeframes for free economy shipping?
Free economy shipping to the USA takes between 9 to 14 days.
How can I track my order?
You can track your order using the tracking number provided after 24 hours of shipment.
What is the cost and delivery time for express shipping?
Express shipping costs an additional $15 and delivers within 7 to 9 working days.
What should I do if I receive a damaged item?
Send a photograph of the damaged part to care@wonderpatio.com. Our return policy extends for 30 days from delivery for returns or exchanges.
How can I request a return or exchange?
Contact us at care@wonderpatio.com with your return request. Please provide your order number and details of the product.
What should I do if my parcel is not delivered after two delivery attempts?
You must pick up the parcel from the nearest courier office if no one is available to receive it after two delivery attempts.
How do I contact WonderPatio customer service?
For inquiries or issues, contact us at +12176363378 or email care@wonderpatio.com.
What should I do if I receive the wrong size?
Contact us at care@wonderpatio.com with your order details and the issue. We will assist you in resolving size or fit issues.