FAQ
Frequently Asked Questions
What shipping carriers does WonderPatio use for delivery?
We use UPS, FedEx, and DHL.
What are the delivery timeframes for free economy shipping?
Free economy shipping to the USA takes between 9 to 14 days.
How can I track my order?
You can track your order using the tracking number provided after 24 hours of shipment.
What is the cost and delivery time for express shipping?
Express shipping costs an additional $15 and delivers within 7 to 9 working days.
What should I do if I receive a damaged item?
Send a photograph of the damaged part to care@wonderpatio.com. Our return policy extends for 30 days from delivery for returns or exchanges.
How can I request a return or exchange?
Contact us at care@wonderpatio.com with your return request. Please provide your order number and details of the product.
What should I do if my parcel is not delivered after two delivery attempts?
You must pick up the parcel from the nearest courier office if no one is available to receive it after two delivery attempts.
How do I contact WonderPatio customer service?
For inquiries or issues, contact us at +12176363378 or email care@wonderpatio.com.
What should I do if I receive the wrong size?
Contact us at care@wonderpatio.com with your order details and the issue. We will assist you in resolving size or fit issues.