Payment Policy
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: Google Pay, Apple Pay
All transactions are processed in US Dollars (USD).
3. Payment Security
Your payment information is processed securely. We utilize industry-standard encryption to protect your data during transmission. Our payment gateway partners are PCI-DSS compliant, ensuring the highest level of security.
4. Payment Processing
- Orders are processed within 1-2 business days after payment confirmation.
- If there are any issues with your payment, we will notify you immediately to resolve the matter.
- Upon successful payment, an email confirmation with your order details and receipt will be sent to you.
- If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
- Refunds will be processed back to the original payment method within 5-7 business days after we receive and inspect the returned item.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Sales tax is applied to orders shipped within Illinois based on the current applicable tax rate.
- For international orders, import duties and taxes may apply and are the responsibility of the customer.
- For subscription-based services or products, recurring payments will be charged according to the specified billing cycle.
- You may cancel your subscription at any time via your account settings or by contacting our customer service team.
- If you encounter any discrepancies or issues with your payment, please contact our customer service team immediately.
- We will investigate and work to resolve payment disputes as promptly as possible.
We reserve the right to update or modify this payment policy at any time. Any changes will be posted on this page, with the date of the last update indicated at the top.
For questions or concerns regarding our payment policy, please contact us at:
- Phone: +1 (217) 636-3378
- Email: care@wonderpatio.com
- Address: 1205 Warwick Ct, Grayslake, IL 60030
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Contact Hours: Monday to Friday 9:00 am to 5:00 pm Eastern Standard Time (EST)
Frequently Asked Questions
What shipping carriers does WonderPatio use for delivery?
We use UPS, FedEx, and DHL.
What are the delivery timeframes for free economy shipping?
Free economy shipping to the USA takes between 9 to 14 days.
How can I track my order?
You can track your order using the tracking number provided after 24 hours of shipment.
What is the cost and delivery time for express shipping?
Express shipping costs an additional $15 and delivers within 7 to 9 working days.
What should I do if I receive a damaged item?
Send a photograph of the damaged part to care@wonderpatio.com. Our return policy extends for 30 days from delivery for returns or exchanges.
How can I request a return or exchange?
Contact us at care@wonderpatio.com with your return request. Please provide your order number and details of the product.
What should I do if my parcel is not delivered after two delivery attempts?
You must pick up the parcel from the nearest courier office if no one is available to receive it after two delivery attempts.
How do I contact WonderPatio customer service?
For inquiries or issues, contact us at +12176363378 or email care@wonderpatio.com.
What should I do if I receive the wrong size?
Contact us at care@wonderpatio.com with your order details and the issue. We will assist you in resolving size or fit issues.