Return and Refund Policy

At WonderPatio, we strive to provide the best customer experience. Please review our return and refund policies below for details on how to handle any issues with your order.
1. Damaged Merchandise
If you receive a damaged item, please provide proof by emailing a photograph of the damaged part to care@wonderpatio.com. Our return policy allows you to return or exchange items within 30 days of delivery. Items must be sent back via reputable shipping carriers such as UPS, DHL, or FedEx.
Once we receive your email, we will provide detailed instructions on how to return or replace the damaged item. We kindly ask for your patience throughout this process.
2. Customer Dissatisfaction
Our top priority is customer satisfaction. If the product does not meet your expectations, please contact us at care@wonderpatio.com any issue with the reason for your dissatisfaction. Be sure to reportues as soon as possible after receiving your product.
3. Size and Fit Issues
Please verify your size using the standard size chart of the brand before placing your order. If the incorrect size is delivered, contact us at care@wonderpatio.com and we will work to resolve the issue promptly.
Term and Conditions

• Valid Address: We only accept valid physical addresses. P.O. Boxes, Fleet offices (FRO), or Military Post Offices are not eligible for delivery.
• Tracking Number: Once your order is shipped, you will receive a tracking ID. Use this to monitor your order’s status. If your order is lost in transit, we will dispatch a replacement immediately.
• Delivery Attempts: If no one is available to receive the parcel, the courier will attempt a second delivery. If the second attempt fails, you will be responsible for collecting the parcel from the nearest courier office. In the event of a missed delivery or cancellation, the product will be returned to us, and you will need to contact us for redelivery.
• Business Days: We process and deliver orders Monday through Friday. Orders placed on weekends will be processed on the next business day.
• Weather Delays: Adverse weather conditions may cause delivery delays. We appreciate your understanding and patience in such cases.
• Receipt of Purchase: Retain your receipt of purchase for any returns. A tracking number should be provided once the item is sent back via a reputable shipping carrier.
• Return Address: We will provide you with the correct return address via email. Please do not send returns to the manufacturer.
• Responsibility for Damage: WonderPatio is not liable for any damage that occurs to the item during return shipping. Please ensure it is properly packaged.
• Shipping Costs: You are responsible for return shipping costs unless the item is defective.
• Minor Variations: Due to display differences, the actual product color may slightly vary from the image shown.
• Automated System: Once your order is placed, it goes directly to the manufacturer, and processing begins immediately.

Return Procedure
To return an item, please email care@wonderpatio.com with your order details. Once you receive confirmation, return the item within five days to the address provided. Items sent without confirmation may not be accepted. Please do not return items to the manufacturer.
Note: Sales items are non-refundable and non-returnable.
Cancellation Policy
If you wish to cancel your order, please contact WonderPatio Customer Service at +1 (217) 636-3378 or email care@wonderpatio.com. Order cancellations cannot be processed during live calls.
Contact Information
For any additional questions or concerns, please reach out to WonderPatio Customer Service at:

• Phone: +1 (217) 636-3378
• Email: care@wonderpatio.com

• Contact Hours: Monday to Friday 9:00 am to 5:00 pm Eastern Standard Time (EST)